# Trakr > Trakr is a simple, self-hostable, enterprise-grade issue tracking and support desk built in Belgium. It combines a JIRA-style project tracker with a built-in helpdesk portal, TQL search, SLA management, multi-tenancy, SCIM 2.0 and AI features — without sprints, story points or per-seat pricing. Every page on this site supports an AI-friendly view by appending `?mode=agent` to the URL. For a simplified, structured version of any page add `?mode=agent` to the URL (e.g. `https://gettrakr.eu/?mode=agent`). The site is written in English. The language button in the header offers Dutch, French and Luxembourgish as machine translation by Google Translate, applied in the browser; there are no separate URLs per language and the English text is the authoritative one. ## Main pages - [Home](/?mode=agent): Product overview — positioning, features, pricing, contact. - [Compare](/?mode=agent#compare): How Trakr compares to JIRA, Linear and Zendesk. - [Verticals](/?mode=agent#verticals): Teams Trakr is built for (engineering, IT ops, support, MSPs, enterprise IT, product/QA). - [Demo](/?mode=agent#demo): Product demo video. - [Screenshots](/?mode=agent#screenshots): UI screenshots of the product. - [Features](/?mode=agent#features): TQL query language, ticket detail, identity providers. - [Capabilities](/?mode=agent#capabilities): Full capability matrix (16 capability areas). - [Tech Stack](/?mode=agent#tech): Technology stack (Java 17+, Spring Boot, PostgreSQL, …). - [Pricing](/?mode=agent#pricing): Annual flat-fee pricing per revenue bracket. - [Contact](/?mode=agent#contact): Contact form and contact details. - [Customer Pitch Deck](/deck.html?mode=agent): 11-slide product pitch deck — problem, solution, differentiators, verticals, comparison, capabilities, tech stack, pricing and CTA. ## Core capabilities - [TQL — Trakr Query Language](/?mode=agent#features): JQL-inspired search with historical operators, relative date math, current-user functions, full-text and boolean logic. - [Built-in Helpdesk Portal](/?mode=agent#capabilities): Branded customer-facing support portal per organization, guest access via email codes. - [SLA Management](/?mode=agent#capabilities): Per-project first-response and resolution SLAs with breach escalation, reassignment and alerts. - [Multi-Tenancy](/?mode=agent#capabilities): Tenant → Organization → Project hierarchy with full data isolation. - [Identity & SSO](/?mode=agent#capabilities): Azure AD, Google OAuth2, LDAP and Basic Auth simultaneously. SCIM 2.0, MFA, JIT provisioning. - [Email Integration](/?mode=agent#capabilities): Microsoft 365, Gmail, Zoho, IMAP. Email-to-ticket pipeline with reply threading and attachment extraction. - [AI Features](/?mode=agent#capabilities): Claude, Gemini, Ollama, LM Studio. Bulk edits and query suggestions. Local execution for data sovereignty. - [Reporting](/?mode=agent#capabilities): Honest reporting — oldest open ticket, unassigned work, stale tickets, bug ratio trends, team load. PDF & CSV export. - [Workflow Engine](/?mode=agent#capabilities): Custom statuses, transition rules and conditions per workflow per project. - [Webhooks](/?mode=agent#capabilities): Slack, Discord, custom HTTP. HMAC signing, retry logic, full delivery history. - [Board & Calendar](/?mode=agent#capabilities): Kanban board and calendar view per project with drag-and-drop status transitions. - [Time Tracking](/?mode=agent#capabilities): Per-ticket work logging, timesheets, time reports, original estimate tracking. - [JIRA Import](/?mode=agent#capabilities): Day-one import from JIRA XML or CSV with field mapping, user mapping and pre-import validation. - [Audit Log](/?mode=agent#capabilities): Security events, user management and config changes with IP and user-agent logging. - [Self-Hostable](/?mode=agent): Spring Boot + PostgreSQL. No proprietary cloud required. Your data stays on your server. ## Alternatives / comparison pages Dedicated side-by-side comparisons vs. the major issue trackers, project-management tools and helpdesks. Each page covers feature-by-feature parity, pricing, migration path and FAQ. - [Trakr vs Jira](/vs-jira.html): Self-hosted flat-priced alternative to Atlassian Jira with built-in helpdesk and SLA. - [Trakr vs Azure DevOps](/vs-azure-devops.html): Work-tracking not locked to the Azure ecosystem; runs anywhere. - [Trakr vs OpenProject](/vs-openproject.html): EU-made + self-hostable too — Trakr adds helpdesk, TQL history and modern UI without the Ruby ops tax. - [Trakr vs Linear](/vs-linear.html): Self-hostable alternative with helpdesk, SLA and flat pricing for teams that cannot use a SaaS-only tool. - [Trakr vs monday.com](/vs-monday.html): Real issue tracker with SLA and TQL, not a colorful work-OS. - [Trakr vs ClickUp](/vs-clickup.html): Focused scope vs feature-surface bloat; self-host and flat pricing. - [Trakr vs Asana](/vs-asana.html): Engineering-grade tracking Asana was never built for. - [Trakr vs Trello](/vs-trello.html): Where Trello stops (scale, SLA, compliance) Trakr picks up. - [Trakr vs Redmine](/vs-redmine.html): Modern UI + vendor support without the Ruby maintenance burden. - [Trakr vs YouTrack](/vs-youtrack.html): Independent of JetBrains, flat pricing, on-prem AI without AI Pro subscription. - [Trakr vs GitHub Issues](/vs-github-issues.html): Company-wide issue tracker + helpdesk for external customers without GitHub accounts. - [Trakr vs ServiceNow](/vs-servicenow.html): Roughly 1/20th the cost and weeks not months to deploy. - [Trakr vs Zendesk](/vs-zendesk.html): Dev + support in one tool instead of two; self-hostable. - [Trakr vs Freshdesk](/vs-freshdesk.html): Helpdesk + issue tracker unified; flat license; self-host. - [Trakr vs Jira Service Management](/vs-jira-service-management.html): Tracker + service desk in one SKU, no Data Center 500-user floor. ## Pricing tiers - [The Garage — €2,500/yr](/?mode=agent#pricing): For companies under €/$ 250k revenue. - [The Builder — €15,000/yr](/?mode=agent#pricing): For companies under €/$ 1M revenue. - [The Scale-Up — €35,000/yr](/?mode=agent#pricing): For companies under €/$ 10M revenue. - [The Enterprise — €65,000/yr](/?mode=agent#pricing): For companies with €/$ 10M+ revenue. ## Optional - [Schema.org JSON-LD](/assets/schema.jsonld) - [Sitemap](/sitemap.xml) - [Agent-mode CSS](/css/agent-mode.css) - [Agent-mode JS](/js/agent-mode.js)