Enterprise-grade issue tracking & support desk — without the ceremony, without the lock-in, without the bloat.
Jira demands sprints, story points, velocity charts, and board rituals before you can track a single bug. Azure DevOps is a cloud platform first and a tracker second. Both assume you want to adopt their entire methodology.
Trakr is a self-hosted, full-power issue tracker and support desk built for teams that want enterprise features without enterprise overhead. Productive in under five minutes.
No sprints. No story points. No burndown anxiety. Just projects, tickets, and results.
Spring Boot + PostgreSQL. Your server, your data. No proprietary cloud dependency.
Helpdesk portal, SLAs, email-to-ticket, AI, SCIM — all in one flat annual fee.
TQL: historical operators, date math, full-text GIN index, saved & shared filters.
Not marketing copy — features competitors either don't have or charge extra for.
The Trakr Query Language is a first-class citizen, not an afterthought. Historical operators (WAS, CHANGED FROM, CHANGED TO), relative date math (-7d, -1q), currentUser(), full-text GIN index, boolean logic — all in one consistent syntax with live autocomplete. Save, share, and build reports on top of queries.
Run Azure AD, Google OAuth2, LDAP, and Basic Auth simultaneously on one org. The login page adapts automatically. Employees, contractors, partners — all in one place.
Native email-to-ticket pipeline — not a plugin or webhook hack. Four mail providers (Microsoft 365, Gmail, Zoho, IMAP), intelligent reply threading, auto-reply detection, and attachment extraction built-in.
No separate product required. Every organisation gets a branded customer-facing support portal with guest authentication via email codes, public ticket submission and tracking — all managed from the same admin panel.
Per-project first-response and resolution SLAs. Auto-escalation — raise priority, reassign, alert. Visible on every ticket. No separate module.
Tenant → Org → Project. Every feature scoped at the right level. One deployment serves multiple enterprise customers with zero data leakage.
Claude, Gemini, Ollama, LM Studio — with hard rate limits and circuit breakers. Runs locally for full data sovereignty. AI accelerates, never decides.
Oldest open ticket, unassigned work, stale tickets, bug ratio, team load — data filtered through "what problem does this reveal?"
Spring Boot + PostgreSQL. No proprietary cloud required. Export everything with built-in backup tools. Import from JIRA XML or CSV on day one.
Enterprise identity teams can provision and deprovision users automatically. No manual account management, no offboarding gaps. Works with existing SSO.
Inspired by JIRA 2015–2018: dense, functional, no animations. Full keyboard navigation — create, assign, transition, log work without the mouse.
Annual flat fee based on your revenue bracket. Unlimited users, unlimited projects. No per-seat nonsense, no usage limits, no hidden costs.
Import from JIRA XML or CSV export. Field mapping, user mapping, pre-import validation, progress tracking. Switch without losing history.
No hidden tiers, no add-ons, no cloud lock-in.
One tool, every team. Trakr adapts to how your organisation actually operates.
Bug tracking, sprint-free project management, and TQL search that keeps any backlog under control.
Incident tracking with SLA enforcement, automatic escalation, and full audit trails for every change.
Branded customer portal, email-to-ticket pipeline, and canned responses — all in one product.
True multi-tenancy — fully isolated client environments on a single deployment with zero bleed-over.
Azure AD, Google OAuth2, LDAP, SCIM 2.0, and MFA — run them all simultaneously, no compromise.
Structured bug reporting, configurable workflows, time tracking, and reporting that surfaces what matters.
Every feature you need. None you don't.
Full metadata, subtasks, attachments, linking, bulk transitions, markdown, labels, components.
JQL-inspired with historical operators, date math, saved and shared filters, CSV export.
Tenant → Org → Project hierarchy. Full data isolation. Per-org config at every level.
Azure AD, Google, LDAP, Basic Auth simultaneously. MFA, SCIM 2.0, JIT provisioning.
Microsoft 365, Gmail, Zoho, IMAP. Email-to-ticket, threading, attachment extraction.
Branded public portal per org. Guest access via email codes. No account required.
Per-project SLAs, breach escalation, reassignment, alerts. Status on every ticket.
Claude, Gemini, Ollama, LM Studio. Bulk edits, query suggestions. Local for sovereignty.
Trends, stale tickets, team load, SLA breach, timesheets, custom reports, PDF & CSV.
Custom statuses, transition rules, conditions per workflow, per project.
Slack, Discord, custom HTTP. HMAC signing, retry logic, full delivery history.
Log work per ticket, timesheets, per-ticket time reports, original estimate tracking.
From JIRA XML or CSV on day one. Field mapping, user mapping, pre-import validation.
Kanban board and calendar per project. Quick filters, drag-and-drop transitions.
Full keyboard navigation. Create, assign, transition, log work without the mouse.
Security events, config changes, IP and user-agent logging. Full admin viewer.
Proven, battle-tested open source. No proprietary cloud dependencies. Runs on any server you control — on-prem, private cloud, or bare metal.
Annual flat fee based on your revenue. Unlimited users, unlimited projects, every feature included.
| Tier | Revenue Bracket | Annual Flat Fee |
|---|---|---|
01 The Garage |
< €250k | 2,500 per year |
02 The Builder |
< €1M | 15,000 per year |
03 The Scale-Up |
< €10M | 35,000 per year |
04 The Enterprise |
€10M+ | 65,000 per year |
Spring Boot + PostgreSQL. No cloud dependencies. Import from JIRA on day one. Productive in under five minutes.