Software & Engineering
Bug tracking, sprint-free project management, and TQL search that keeps your backlog under control.
Est. 2026 · Made in Belgium
Built for Billions. Simple for Everyone.
Enterprise-grade issue tracking & support desk — without the ceremony. No sprints. No velocity charts. Just projects, tickets, and a search bar that actually works.
1B+Tickets
10K+Projects
1K+Users
5K+QPS
Why Teams Switch
Everything they charge extra for. Included by default.
No hidden tiers, no add-ons, no cloud lock-in. Here's how Trakr compares where it matters most.
| Feature | RecommendedTrakrSelf-hosted · Made in Belgium | JiraAtlassian | Azure DevOpsMicrosoft |
|---|---|---|---|
| Self-hostable — your server, your data | Included | Cloud only | Azure only |
| No sprint / story point ceremony required | Included | Sprint-centric model | Sprint-centric model |
| Built-in customer helpdesk portal | Included | Separate paid product | Not available |
| Native email-to-ticket (4 mail providers) | Included | Plugin / add-on | Not available |
| Azure AD + Google + LDAP + Basic Auth simultaneously | Included | Atlassian SSO only | Azure AD only |
| Query language with historical operators (WAS, CHANGED) | Included | JQL — no history ops | Basic keyword search |
| SLA enforcement with automatic escalation | Included | Service Mgmt tier only | Not available |
| AI with local / on-prem option (Ollama, LM Studio) | Included | Cloud AI only | Azure OpenAI only |
| SCIM 2.0 user provisioning out of the box | Included | Enterprise tier only | Azure AD sync only |
| Productive in under 5 minutes | Included | Days of configuration | Days of configuration |
Deep Comparisons
Trakr vs every alternative
Evaluating Trakr against a specific tool? Jump to the detailed side-by-side.
Trakr vsJiraAtlassian
Trakr vsAzure DevOpsMicrosoft
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Trakr vsYouTrackJetBrains
Trakr vsGitHub IssuesGitHub
Trakr vsmonday.comWork OS
Trakr vsClickUpAll-in-one
Trakr vsAsanaCross-functional
Trakr vsTrelloKanban
Trakr vsServiceNowEnterprise ITSM
Trakr vsZendeskHelpdesk
Trakr vsFreshdeskFreshworks
Trakr vsJSMAtlassian ITSM
Product Demo
See Trakr in action.
Watch how teams go from zero to productive in under five minutes — no setup ceremony required.
0:00 / 0:00
Who It's For
Built for teams that ship real work.
One tool, every team. Trakr adapts to how your organisation actually operates — not the other way around.
IT Operations & SRE
Incident tracking with SLA enforcement, automatic escalation, and full audit trails for every change.
Customer Support & Helpdesk
A branded customer portal, email-to-ticket pipeline, and canned responses — all in one product.
Managed Service Providers
True multi-tenancy lets you run fully isolated client environments on a single deployment with zero bleed-over.
Enterprise IT Departments
Azure AD, Google OAuth2, LDAP, SCIM 2.0, and MFA — run them all simultaneously without compromise.
Product & QA Teams
Structured bug reporting, configurable workflows, time tracking, and reporting that surfaces what actually matters.
Why Trakr
Zero Ceremony. Full Power.
Everything a serious engineering or support team needs — and nothing it doesn't.
01
Zero Ceremony, Full Power
No sprints, no story points, no burndown anxiety. Projects, tickets, a search bar. Productive in under five minutes.
02
TQL — Best Search in Its Class
Historical operators, relative date math, current-user functions, full-text and boolean logic. Search becomes a superpower.
03
Mix & Match Identity Providers
Run Azure AD, Google OAuth2, Basic Auth, and LDAP simultaneously on the same org. The login page adapts automatically.
04
Built-In Helpdesk Portal
No separate product required. Every org gets a branded customer-facing support portal with guest access via email codes.
05
Email Is a First-Class Integration
Native email-to-ticket pipeline: Microsoft 365, Gmail, Zoho, IMAP. Reply threading, auto-reply detection, attachment extraction.
06
AI That Stays in Its Lane
Claude, Gemini, Ollama, LM Studio — with hard rate limits and circuit breakers. Runs locally for full data sovereignty.
07
SLA Without the Complexity
First-response and resolution SLAs per project. Automatic breach escalation, reassignment, alerts. Visible on every ticket.
08
Enterprise Multi-Tenancy From Day One
Tenant → Organization → Project. Every feature scoped at the right level. One deployment, multiple enterprise customers.
09
SCIM 2.0 Out of the Box
Enterprise identity teams can provision and deprovision users automatically. No manual management, no offboarding gaps.
10
Honest Reporting, No Vanity Metrics
Oldest open ticket, unassigned work, stale tickets, bug ratio trends, team load. Data filtered through "what problem does this reveal?"
11
Classic UI — Fast & Keyboard-First
Inspired by JIRA 2015–2018: dense, functional, no animations. Power users work without touching the mouse.
12
Fully Self-Hostable, No Lock-In
Spring Boot + PostgreSQL. No proprietary cloud required. Import from JIRA on day one. Your data stays yours, always.
Feature Highlights
Built for the whole journey.
From the first ticket to enterprise-scale multi-tenancy — Trakr grows with you at every stage.
01 / 05
Search that actually works.
TQL gives you the full power of a query language — historical operators, relative dates, full-text search, and complex boolean logic — all with live autocomplete.
-- Find SLA-breached tickets this week status != Done AND priority IN (High, Critical) AND due <= today() AND assignee = currentUser() ORDER BY due ASC → 14 results · 0.003s -- Who changed priority recently? priority CHANGED FROM Medium AND updated >= startOfWeek()
02 / 05
SLA that enforces itself.
Configure first-response and resolution SLAs per project. Breaches auto-escalate — raising priority, reassigning, and alerting — without any human intervention.
-- SLA config: project SUPPORT firstResponse : 60 min resolution : 8 business hours riskThreshold : 20% remaining -- On breach: → escalatePriority true → reassignTo "backup-agent" → notifyEmail true -- BACK-142: ⚠ 18 min remaining STATUS AT_RISK → ESCALATING
03 / 05
Multi-tenancy from day one.
The entire data model is built around Tenant → Organization → Project. Every feature — auth, AI, mailboxes, webhooks — is scoped at the correct level with zero data leakage.
-- Tenant: CloudCorp GmbH ├─ Org: Engineering ├─ Project: BACKEND ├─ Project: FRONTEND └─ Project: INFRA └─ Org: Support └─ Project: HELPDESK -- Tenant: StartupXYZ └─ Org: Product └─ Project: OPS → Zero cross-tenant leakage
04 / 05
Email as a first-class citizen.
Not a plugin. Not a webhook hack. Native email-to-ticket pipeline with four mail providers, intelligent reply threading, auto-reply detection, and attachment extraction.
-- Inbound: [email protected] ✉ "Login broken after update" From: [email protected] Thread: new Attachments: screenshot.png → Ticket created: HELP-204 → Attachment stored → Confirmation sent -- Reply from agent syncs back → Customer notified via email
05 / 05
AI that stays in its lane.
Claude, Gemini, Ollama, LM Studio — all configurable per org. AI accelerates bulk edits and search, with hard rate limits, circuit breakers, and full usage logging.
-- AI providers: Acme Corp ✓ Anthropic Claude ACTIVE rate_limit: 100 req/user/day ✓ Ollama (local) ACTIVE endpoint: http://ai.internal -- Bulk edit 47 tickets: → Suggest: assignee, priority → Generate: description → Human approves each change -- AI never auto-commits
Screenshots
See every pixel.
A dense, functional UI built for power users. No animations, no clutter — just the work.
Feature Deep-Dives
Everything your team actually needs.
Search
TQL — Trakr Query Language
JIRA JQL-inspired but more powerful. Historical operators, relative dates, user functions, full boolean logic. Save and share filters across your organisation.
- Historical: WAS, CHANGED FROM, CHANGED TO operators
- Date functions: now(), startOfWeek(), endOfMonth() and more
- Relative math: -7d, +3d, -2w, -1q, -1y
- Full-text GIN index on summary + description
- TQL autocomplete with field and value suggestions
- Saved & shared org-wide filters with favourites
-- Critical bugs assigned to me, last 7d project = "BACKEND" AND type = Bug AND priority = Critical AND assignee = currentUser() AND status WAS NOT Done AND created >= -7d ORDER BY created DESC -- Stale unassigned open tickets assignee IS EMPTY AND updated <= -30d AND statusCategory != DONE
Ticket Management
Every Detail. Zero Friction.
Full metadata, markdown descriptions, file attachments, subtasks, ticket linking, and bulk operations — manageable inline without ever leaving the list view.
- Types: Bug, Task (fully configurable)
- Subtasks and parent/child relationships
- Blocks, is-blocked-by, relates-to, duplicates
- Bulk update and bulk status transition
- File attachments with configurable size limits
- @mention in comments with email notifications
BACK-142Bug
Connection pool exhaustion under load spike
BACK-139Task
Migrate legacy auth service to OAuth2
BACK-136Bug
Email sync fails on large attachment extraction
Authentication
Any Identity. One Platform.
Run multiple auth providers simultaneously. Employees use Azure AD, contractors use Basic Auth, partners use Google — all on the same organisation, login page adapts automatically.
- Azure AD (OAuth2/OIDC) with group sync
- Google OAuth2 with allowed domain restrictions
- LDAP / Active Directory integration
- TOTP MFA (Google Authenticator compatible)
- SCIM 2.0 provisioning and deprovisioning API
- JIT user provisioning on first SSO login
-- Active providers, login page auto-renders ✓ Azure AD ACTIVE ↳ employees ✓ Google OAuth2 ACTIVE ↳ @partners.io ✓ LDAP / AD ACTIVE ↳ on-prem ✓ Basic Auth ACTIVE ↳ contractors -- SCIM endpoint: /scim/v2/Users -- MFA: TOTP enforced for ADMIN -- Session: 8h · max 3 sessions · IP log
Full Capabilities
Everything under one roof.
From helpdesk portals to AI-assisted bulk edits — every feature you need, none you don't.
Ticket Management
Full metadata, subtasks, attachments, linking, bulk transitions, markdown, labels, components.
TQL Search
JQL-inspired query language with historical operators, date math, saved and shared filters.
Multi-Tenancy
Tenant → Org → Project hierarchy. Full data isolation. Per-org config at every level.
Authentication
Azure AD, Google, LDAP, Basic Auth — simultaneously. MFA, SCIM 2.0, JIT provisioning.
Email Integration
Microsoft 365, Gmail, Zoho, IMAP. Email-to-ticket, reply threading, attachment extraction.
Helpdesk Portal
Public customer portal per org. Guest auth via email codes, branded, no account required.
SLA Management
Per-project SLAs, breach escalation, reassignment, alerts. Visible on every ticket.
AI Features
Claude, Gemini, Ollama, LM Studio. Bulk edits, query suggestions. Local for data sovereignty.
Reporting
Trends, stale tickets, team load, SLA breach, timesheets, custom reports, PDF & CSV export.
Workflow Engine
Custom statuses, transition rules, conditions per workflow, per project. Up to 6 statuses.
Webhooks
Slack, Discord, custom HTTP. HMAC signing, retry logic, full delivery history.
Board & Calendar
Kanban board view and calendar view per project. Drag-and-drop status transitions with quick filters.
Keyboard Shortcuts
Full keyboard navigation. Create, assign, transition, log work without touching the mouse.
Time Tracking
Log work per ticket, timesheets, per-ticket time reports, original estimate tracking.
JIRA Import
Import from JIRA XML or CSV on day one. Field mapping, user mapping, pre-import validation.
Audit Log
Security events, user management, config changes. IP and user-agent logging. Admin viewer.
Technology
Boring tech. By design.
Proven, battle-tested open source. No proprietary cloud dependencies. Runs on any server you control.
- Java 17+
- Spring Boot 3.2+
- Spring Security 6
- Spring Data JPA
- PostgreSQL
- Flyway Migrations
- Thymeleaf
- Bootstrap 5 / Tabler.io
- Vanilla ES6+
- JWT Auth
- OAuth2 / OIDC
- LDAP Integration
- JavaMail / IMAP
- OpenAPI 3 / Swagger
- SCIM 2.0
- GIN Full-Text Index
- Materialized Views
- H2 (Dev)
Pricing
Pay what you scale. Less as you grow.
Annual flat fee per tenant — starts at 0.3% of your annual revenue and drops as you scale. Self-hostable. Unlimited users, projects, and tenants. No per-seat nonsense, no hidden costs.
Your annual revenue
€
Your annual fee
€2,750
per year · per tenant · 0.275% rate
- All prices excl. VAT
- € / $ billing available
- Self-hostable
- Unlimited users & projects
Self-Hostable · No Lock-In
Your data. Your server. Your terms.
Spring Boot + PostgreSQL. No cloud dependencies. Export everything, anytime. Import from JIRA on day one.
View Pricing
Explore Features
Get in Touch
Let's talk about Trakr.
Questions about pricing, features, or self-hosting? Drop us a line — we usually reply within a few hours.
- Address
- Schrieksesteenweg 40-42
2221 Heist-op-den-Berg, Belgium - Use the contact form — we'll get back to you promptly.