Est. 2026 · Made in Belgium
Trakr - Built for Billions. Simple for Everyone. | Product Hunt

Built for Billions.
Simple for Everyone.

Enterprise-grade issue tracking & support desk — without the ceremony. No sprints. No velocity charts. Just projects, tickets, and a search bar that actually works.

View Pricing Watch Demo Screenshots
1B+ Tickets
10K+ Projects
1K+ Users
5K+ QPS
Why Teams Switch

Everything they charge extra for.
Included by default.

No hidden tiers, no add-ons, no cloud lock-in. Here's how Trakr compares where it matters most.

Feature
Recommended Trakr Self-hosted · Made in Belgium
Jira Atlassian
Azure DevOps Microsoft
Self-hostable — your server, your data
Included
Cloud only
Azure only
No sprint / story point ceremony required
Included
Sprint-centric model
Sprint-centric model
Built-in customer helpdesk portal
Included
Separate paid product
Not available
Native email-to-ticket (4 mail providers)
Included
Plugin / add-on
Not available
Azure AD + Google + LDAP + Basic Auth simultaneously
Included
Atlassian SSO only
Azure AD only
Query language with historical operators (WAS, CHANGED)
Included
JQL — no history ops
Basic keyword search
SLA enforcement with automatic escalation
Included
Service Mgmt tier only
Not available
AI with local / on-prem option (Ollama, LM Studio)
Included
Cloud AI only
Azure OpenAI only
SCIM 2.0 user provisioning out of the box
Included
Enterprise tier only
Azure AD sync only
Productive in under 5 minutes
Included
Days of configuration
Days of configuration
Legend: Fully included Partial / extra cost Not available
Product Demo

See Trakr
in action.

Watch how teams go from zero to productive in under five minutes — no setup ceremony required.

trakr / demo
User Demo
0:00 / 0:00
Who It's For

Built for teams that
ship real work.

One tool, every team. Trakr adapts to how your organisation actually operates — not the other way around.

Software & Engineering

Bug tracking, sprint-free project management, and TQL search that keeps your backlog under control.

Bug Tracking TQL Search Subtasks Ticket Linking

IT Operations & SRE

Incident tracking with SLA enforcement, automatic escalation, and full audit trails for every change.

SLA Management Audit Log Escalation Webhooks

Customer Support & Helpdesk

A branded customer portal, email-to-ticket pipeline, and canned responses — all in one product.

Support Portal Email-to-Ticket Guest Access Canned Replies

Managed Service Providers

True multi-tenancy lets you run fully isolated client environments on a single deployment with zero bleed-over.

Multi-Tenancy Per-Org Config Billing Tiers Data Isolation

Enterprise IT Departments

Azure AD, Google OAuth2, LDAP, SCIM 2.0, and MFA — run them all simultaneously without compromise.

Azure AD / LDAP SCIM 2.0 MFA / TOTP JIT Provisioning

Product & QA Teams

Structured bug reporting, configurable workflows, time tracking, and reporting that surfaces what actually matters.

Custom Workflows Time Tracking Components CSV Export
Why Trakr

Zero Ceremony.
Full Power.

Everything a serious engineering or support team needs — and nothing it doesn't.

USP — 01

Zero Ceremony, Full Power

No sprints, no story points, no burndown anxiety. Projects, tickets, a search bar. Productive in under five minutes.

USP — 02

TQL — Best Search in Its Class

Historical operators, relative date math, current-user functions, full-text and boolean logic. Search becomes a superpower.

USP — 03

Mix & Match Identity Providers

Run Azure AD, Google OAuth2, Basic Auth, and LDAP simultaneously on the same org. The login page adapts automatically.

USP — 04

Built-In Helpdesk Portal

No separate product required. Every org gets a branded customer-facing support portal with guest access via email codes.

USP — 05

Email Is a First-Class Integration

Native email-to-ticket pipeline: Microsoft 365, Gmail, Zoho, IMAP. Reply threading, auto-reply detection, attachment extraction.

USP — 06

AI That Stays in Its Lane

Claude, Gemini, Ollama, LM Studio — with hard rate limits and circuit breakers. Runs locally for full data sovereignty.

USP — 07

SLA Without the Complexity

First-response and resolution SLAs per project. Automatic breach escalation, reassignment, alerts. Visible on every ticket.

USP — 08

Enterprise Multi-Tenancy From Day One

Tenant → Organization → Project. Every feature scoped at the right level. One deployment, multiple enterprise customers.

USP — 09

SCIM 2.0 Out of the Box

Enterprise identity teams can provision and deprovision users automatically. No manual management, no offboarding gaps.

USP — 10

Honest Reporting, No Vanity Metrics

Oldest open ticket, unassigned work, stale tickets, bug ratio trends, team load. Data filtered through "what problem does this reveal?"

USP — 11

Classic UI — Fast & Keyboard-First

Inspired by JIRA 2015–2018: dense, functional, no animations. Power users work without touching the mouse.

USP — 12

Fully Self-Hostable, No Lock-In

Spring Boot + PostgreSQL. No proprietary cloud required. Import from JIRA on day one. Your data stays yours, always.

Feature Deep-Dives

Everything your team
actually needs.

Search

TQL — Trakr
Query Language

JIRA JQL-inspired but more powerful. Historical operators, relative dates, user functions, full boolean logic. Save and share filters across your organisation.

  • Historical: WAS, CHANGED FROM, CHANGED TO operators
  • Date functions: now(), startOfWeek(), endOfMonth() and more
  • Relative math: -7d, +3d, -2w, -1q, -1y
  • Full-text GIN index on summary + description
  • TQL autocomplete with field and value suggestions
  • Saved & shared org-wide filters with favourites
Ticket Management

Every Detail.
Zero Friction.

Full metadata, markdown descriptions, file attachments, subtasks, ticket linking, and bulk operations — manageable inline without ever leaving the list view.

  • Types: Bug, Task (fully configurable)
  • Subtasks and parent/child relationships
  • Blocks, is-blocked-by, relates-to, duplicates
  • Bulk update and bulk status transition
  • File attachments with configurable size limits
  • @mention in comments with email notifications
Authentication

Any Identity.
One Platform.

Run multiple auth providers simultaneously. Employees use Azure AD, contractors use Basic Auth, partners use Google — all on the same organisation, login page adapts automatically.

  • Azure AD (OAuth2/OIDC) with group sync
  • Google OAuth2 with allowed domain restrictions
  • LDAP / Active Directory integration
  • TOTP MFA (Google Authenticator compatible)
  • SCIM 2.0 provisioning and deprovisioning API
  • JIT user provisioning on first SSO login
Full Capabilities

Everything under
one roof.

From helpdesk portals to AI-assisted bulk edits — every feature you need, none you don't.

🎫

Ticket Management

Full metadata, subtasks, attachments, linking, bulk transitions, markdown, labels, components.

🔍

TQL Search

JQL-inspired query language with historical operators, date math, saved and shared filters.

🏢

Multi-Tenancy

Tenant → Org → Project hierarchy. Full data isolation. Per-org config at every level.

🔐

Authentication

Azure AD, Google, LDAP, Basic Auth — simultaneously. MFA, SCIM 2.0, JIT provisioning.

📧

Email Integration

Microsoft 365, Gmail, Zoho, IMAP. Email-to-ticket, reply threading, attachment extraction.

🌐

Helpdesk Portal

Public customer portal per org. Guest auth via email codes, branded, no account required.

⏱

SLA Management

Per-project SLAs, breach escalation, reassignment, alerts. Visible on every ticket.

🤖

AI Features

Claude, Gemini, Ollama, LM Studio. Bulk edits, query suggestions. Local for data sovereignty.

📊

Reporting

Trends, stale tickets, team load, SLA breach, timesheets, custom reports, PDF & CSV export.

⚙️

Workflow Engine

Custom statuses, transition rules, conditions per workflow, per project. Up to 6 statuses.

🔗

Webhooks

Slack, Discord, custom HTTP. HMAC signing, retry logic, full delivery history.

📌

Board & Calendar

Kanban board view and calendar view per project. Drag-and-drop status transitions with quick filters.

⌨️

Keyboard Shortcuts

Full keyboard navigation. Create, assign, transition, log work without touching the mouse.

🕐

Time Tracking

Log work per ticket, timesheets, per-ticket time reports, original estimate tracking.

📥

JIRA Import

Import from JIRA XML or CSV on day one. Field mapping, user mapping, pre-import validation.

🔒

Audit Log

Security events, user management, config changes. IP and user-agent logging. Admin viewer.

Technology

Boring tech.
By design.

Proven, battle-tested open source. No proprietary cloud dependencies. Runs on any server you control.

Java 17+ Spring Boot 3.2+ Spring Security 6 Spring Data JPA PostgreSQL Flyway Migrations Thymeleaf Bootstrap 5 / Tabler.io Vanilla ES6+ JWT Auth OAuth2 / OIDC LDAP Integration JavaMail / IMAP OpenAPI 3 / Swagger SCIM 2.0 GIN Full-Text Index Materialized Views H2 (Dev)
Pricing

One price.
No surprises.

Annual flat fee based on your revenue bracket. No usage limits, no per-seat nonsense, no hidden costs.

Tier Revenue Bracket (€/$) Annual Flat Fee
01
The Garage
 < 250k
2,500
per year
02
The Builder
 < 1M
15,000
per year
03
The Scale-Up
 < 10M
35,000
per year
04
The Enterprise
 10M+
65,000
per year
All prices excl. VAT € / $ billing available Unlimited users · Unlimited projects
Self-Hostable · No Lock-In

Your data.
Your server.
Your terms.

Spring Boot + PostgreSQL. No cloud dependencies. Export everything, anytime. Import from JIRA on day one.

View Pricing Explore Features
Get in Touch

Let's talk
about Trakr.

Questions about pricing, features, or self-hosting? Drop us a line — we usually reply within a few hours.

Address
Schrieksesteenweg 40-42
2221 Heist-op-den-Berg, Belgium
Email
Use the contact form — we'll get back to you promptly.
Sending message…
Message sent — thank you!