Est. 2026 · Made in Belgium
Trakr - Built for Billions. Simple for Everyone. | Product Hunt

Built for Billions.
Simple for Everyone.

Enterprise-grade issue tracking & support desk — without the ceremony. No sprints. No velocity charts. Just projects, tickets, and a search bar that actually works.

View Pricing Watch Demo Screenshots
Unlimited Users
14 Languages
17 AI Providers
5 Export Formats
Why Teams Switch

Everything they charge extra for.
Included by default.

No hidden tiers, no add-ons, no cloud lock-in. Here's how Trakr compares where it matters most.

Feature
Recommended Trakr Self-hosted · Made in Belgium
Jira Atlassian
Azure DevOps Microsoft
Self-hostable — your server, your data
Included
Cloud only
Azure only
No sprint / story point ceremony required
Included
Sprint-centric model
Sprint-centric model
Built-in customer helpdesk portal
Included
Separate paid product
Not available
Native email-to-ticket (4 mail providers)
Included
Plugin / add-on
Not available
Azure AD + Google + LDAP + Basic Auth simultaneously
Included
Atlassian SSO only
Azure AD only
Query language with historical operators (WAS, CHANGED)
Included
JQL
Basic keyword search
SLA enforcement with automatic escalation
Included
Service Mgmt tier only
Not available
AI with local / on-prem option (Ollama, LM Studio)
Included
Cloud AI only
Azure OpenAI only
SCIM 2.0 user provisioning out of the box
Included
Enterprise tier only
Azure AD sync only
Productive in under 5 minutes
Included
Days of configuration
Days of configuration
Legend: Fully included Partial / extra cost Not available
Deep Comparisons

Trakr vs every alternative

Evaluating Trakr against a specific tool? Jump to the detailed side-by-side.

Trakr vsJiraAtlassian Trakr vsAzure DevOpsMicrosoft Trakr vsLinearModern tracker Trakr vsOpenProjectOpen source Trakr vsRedmineRuby OSS Trakr vsYouTrackJetBrains Trakr vsGitHub IssuesGitHub Trakr vsmonday.comWork OS Trakr vsClickUpAll-in-one Trakr vsAsanaCross-functional Trakr vsTrelloKanban Trakr vsServiceNowEnterprise ITSM Trakr vsZendeskHelpdesk Trakr vsFreshdeskFreshworks Trakr vsJSMAtlassian ITSM
Product Demo

See Trakr
in action.

Watch how teams go from zero to productive in under five minutes — no setup ceremony required.

trakr / demo
User Demo
0:00 / 0:00
Who It's For

Built for teams that
ship real work.

One tool, every team. Trakr adapts to how your organisation actually operates — not the other way around.

Software & Engineering

Bug tracking, sprint-free project management, and TQL search that keeps your backlog under control.

Bug Tracking TQL Search Subtasks Ticket Linking

IT Operations & SRE

Incident tracking with SLA enforcement, automatic escalation, and full audit trails for every change.

SLA Management Audit Log Escalation Webhooks

Customer Support & Helpdesk

A branded customer portal, email-to-ticket pipeline, and canned responses — all in one product.

Support Portal Email-to-Ticket Guest Access Canned Replies

Managed Service Providers

True multi-tenancy lets you run fully isolated client environments on a single deployment with zero bleed-over.

Multi-Tenancy Per-Org Config Billing Tiers Data Isolation

Enterprise IT Departments

Azure AD, Google OAuth2, LDAP, SCIM 2.0, and MFA — run them all simultaneously without compromise.

Azure AD / LDAP SCIM 2.0 MFA / TOTP JIT Provisioning

Product & QA Teams

Structured bug reporting, configurable workflows, time tracking, and reporting that surfaces what actually matters.

Custom Workflows Time Tracking Components CSV Export
Why Trakr

Zero Ceremony.
Full Power.

Everything a serious engineering or support team needs — and nothing it doesn't.

USP — 01

Zero Ceremony, Full Power

No sprints, no story points, no burndown anxiety. Projects, tickets, a search bar. Productive in under five minutes.

USP — 02

TQL — Best Search in Its Class

Historical operators, relative date math, current-user functions, full-text and boolean logic. Search becomes a superpower.

USP — 03

Mix & Match Identity Providers

Run Azure AD, Google OAuth2, Basic Auth, and LDAP simultaneously on the same org. The login page adapts automatically.

USP — 04

Built-In Helpdesk Portal

No separate product required. Every org gets a branded customer-facing support portal with guest access via email codes.

USP — 05

Email Is a First-Class Integration

Native email-to-ticket pipeline: Microsoft 365, Gmail, Zoho, IMAP. Reply threading, auto-reply detection, attachment extraction.

USP — 06

AI That Stays in Its Lane

Claude, Gemini, Ollama, LM Studio — with hard rate limits and circuit breakers. Runs locally for full data sovereignty.

USP — 07

SLA Without the Complexity

First-response and resolution SLAs per project. Automatic breach escalation, reassignment, alerts. Visible on every ticket.

USP — 08

Enterprise Multi-Tenancy From Day One

Tenant → Organization → Project. Every feature scoped at the right level. One deployment, multiple enterprise customers.

USP — 09

SCIM 2.0 Out of the Box

Enterprise identity teams can provision and deprovision users automatically. No manual management, no offboarding gaps.

USP — 10

Honest Reporting, No Vanity Metrics

Oldest open ticket, unassigned work, stale tickets, bug ratio trends, team load. Data filtered through "what problem does this reveal?"

USP — 11

Classic UI — Fast & Keyboard-First

Inspired by JIRA 2015–2018: dense, functional, no animations. Power users work without touching the mouse.

USP — 12

Fully Self-Hostable, No Lock-In

Spring Boot + PostgreSQL. No proprietary cloud required. Import from JIRA on day one. Your data stays yours, always.

Feature Deep-Dives

Everything your team
actually needs.

Search

TQL — Trakr
Query Language

JIRA JQL-inspired but more powerful. Historical operators, relative dates, user functions, full boolean logic. Save and share filters across your organisation.

  • History operators: WAS, WAS NOT, CHANGED, CHANGED FROM, CHANGED TO
  • Twelve date functions: now(), today(), startOfWeek(), endOfQuarter()
  • Relative math with a required sign: -7d, +3d, -2w, -1q, -1y
  • Full-text GIN index on summary + description
  • Live autocomplete on both field names and values
  • Errors name their position and suggest the field — no clause is silently dropped
  • The same bar on list, board, roadmap, calendar and dashboard widgets
  • Saved filters: personal, shared org-wide, favourited
Ticket Management

Every Detail.
Zero Friction.

Full metadata, rich descriptions, versioned attachments, subtasks, six link types and bulk operations — editable inline without ever leaving the list view. Keys are sequential per project and never re-used, and a retired key keeps resolving forever.

  • Types Task, Bug, Story, Epic, Improvement, Subtask — org- or project-scoped, with icon and colour
  • Six link types with inverses, subtasks and a Mermaid dependency graph
  • Sparse decimal backlog ranking — a drop writes one row, never a renumber
  • Bulk update, transition, link and create — plus an AI bulk edit with a diff preview
  • Attachment versioning with history and restore, drag-drop and paste upload
  • Internal notes that never reach the portal, @mentions and canned responses
  • Move between projects and merge duplicates, each behind a preview
Authentication

Any Identity.
One Platform.

Run multiple auth providers simultaneously. Employees use Azure AD, contractors use Basic Auth, partners use Google — all on the same organisation, login page adapts automatically.

  • Azure AD / Entra ID (OAuth2/OIDC) with the groups claim
  • Google Workspace OAuth2 with an allowed email-domain list
  • LDAP / Active Directory over ldaps://, search-then-bind
  • IdP group → role mapping, highest rank wins
  • TOTP MFA with recovery codes and replay protection
  • SCIM 2.0 users and read-only role-projected groups
  • JIT provisioning on first SSO login, with a default role
  • 12-character password policy with a HaveIBeenPwned breach check
Agentic Coding

From Ticket
to Pull Request.

Hand a validated ticket to a coding agent. Trakr cuts the branch, clones it, runs the agent under a hard timeout, verifies commits were actually made, pushes and opens the pull request. Off by default — a tenant opts in before an organisation can.

  • Agents: Claude Code, OpenCode, Mistral, Aider, Cline, OpenHands, Moon
  • Git providers: Trakr-hosted, Forgejo, Gitea, GitHub, GitLab, Codeberg, Gogs
  • A validation agent scores readiness and returns refined acceptance criteria
  • Branching modes story-branch or release-train; squash, rebase or merge
  • PR review by a human, or auto-merge once required checks pass
  • BLOCKED protocol: the run pauses, asks a person, resumes with the answer
  • In-app Monaco IDE over the agent branch, with commit-back
MCP Server

Your Tracker,
Addressable.

A Model Context Protocol server is built into Trakr at /api/mcp. Point Claude Desktop, Claude Code or Cursor at it and the assistant can search, read, file, transition, comment and log work — inside one organisation, because the scope comes from the key.

  • Four protocol versions; tools, resources, prompts and completions
  • Nine tools, all publishing input and output schemas
  • Read-only tools are flagged, so a host can gate the rest
  • Resources for projects, stats and a full TQL reference in Markdown
  • Subscriptions pushed after a ticket write commits, not before
  • Streamable HTTP with SSE, resumable with a 64-event replay buffer
  • Per-organisation API keys — scope never comes from a tool argument
Service Management

ITSM Without
a Second Tool.

Turn on ITSM and you get problems, known errors and a services catalogue. Turn on ITIL as well and you get change control with per-ticket approvals. Everything is still a ticket carrying a request kind — no separate record type, key format, list or permission model to learn.

  • Service requests, incidents, problems and changes in one model
  • Problems carry root cause, workaround and a known-error flag
  • Raise a problem from an incident — both are linked automatically
  • Changes carry type, risk, planned window, implementation and backout plans
  • Approvals enforced by the workflow, not by convention
  • Flat services catalogue with owner and criticality, queryable from TQL
  • Deliberately no CAB object, no quorum, no approval stages
Full Capabilities

Everything under
one roof.

From helpdesk portals to AI-assisted bulk edits — every feature you need, none you don't.

🎫

Ticket Management

Full metadata, subtasks, six link types with inverses, versioned attachments, bulk operations, labels, components.

🔍

TQL Search

Query language with history operators, relative date math, full-text search, autocomplete, saved and shared filters.

🛠

ITSM & ITIL

Incidents, problems, known errors, changes with risk and backout plans, approvals, services catalogue.

🌐

Helpdesk Portal

Public customer portal per organisation. Passwordless guest access by emailed code, branded, no account required.

⏱

SLA Management

Per-priority targets, business calendars with holidays, pause on hold, escalation and reassignment on breach.

⚡

Automation Rules

Schedule or event triggers, TQL selection, twelve quality checks, field conditions, twenty actions, dry run.

⚙️

Workflow Engine

Custom statuses in five categories, transitions with conditions that return a reason — a refusal explains itself.

📌

Boards & Roadmap

Project, portfolio and cross-project boards, backlog planner, cycles with burndown, Gantt roadmap, timeline, calendar.

🤖

AI Features

Anthropic, Gemini and OpenChat, or fourteen self-hosted runtimes. Tiered routing, budget caps, full cost accounting.

🔌

MCP Server

Built in at /api/mcp. Nine tools, five prompts, subscribable resources. Claude Desktop, Claude Code, Cursor.

🧑‍💻

Agentic Coding

Ticket to branch to pull request with Claude Code, Aider, Cline and others. Opt-in, budgeted, human-gated.

🔁

Issue Mirroring

Two-way sync with GitHub, GitLab, Forgejo, Gitea and Codeberg. Poll, webhook or import, with loop breaking.

🔐

Authentication

Azure AD, Google Workspace, LDAP and local — simultaneously. MFA, SCIM 2.0, group-to-role mapping, JIT provisioning.

📧

Email Integration

Inbound over Microsoft 365 Graph, Gmail API and IMAP. Outbound adds SMTP and Zoho. Threading, quote stripping.

📊

Reporting

Generator, billing, budget, SLA, resolution, time in status, team performance. PDF, CSV, JSON, XML and XLSX.

📬

Scheduled Reports

Daily, weekly or monthly delivery to internal and external addresses, figures in the mail body, never AI-generated.

🕐

Time Tracking

Work logs with a billable flag, a timer that survives a reload, per-ticket totals and time-in-status replay.

🗓

Timesheets

Week and month grids where empty days still appear, days-logged and FTE-day metrics, team sheets, log on behalf of.

🏢

Multi-Tenancy

Tenant → Org → Project hierarchy, domain mapping, per-org feature flags, and a restructuring board with a dry run.

🖧

Cluster & Deployment

All-in-one, frontend, backend or scheduler roles held in the database. Heartbeats, backup node, health verdicts.

🎨

Whitelabel Branding

26 colour tokens, logo, fonts and footer links, resolved per field down the ladder — email chrome included.

🌍

14 Languages

Shipped and switchable per user, with a DeepL-backed translation admin that adds a language without a restart.

📥

Jira Import

Jira XML, Jira CSV and generic CSV. Auto-detected mappings, external-user mapping, row-level preview.

📦

Config Transfer

Move workflows, types, rules and templates between organisations across twelve sections. Nothing is ever deleted.

🔒

Audit Log

Authentication, authorisation, user and project management, configuration and security events, with IP and user agent.

📡

SIEM Forwarding

Audit events pushed to HTTP sinks (HMAC-signed JSON) or syslog RFC 5424, with per-sink filters and delivery health.

🔗

Webhooks

Outbound HTTP per project and per event type, SSRF-guarded at save time and at delivery, with a test send.

⌨️

Keyboard & Tables

Full keyboard navigation, plus one table engine everywhere: column chooser, drag-reorder, resize, grouping, virtualised.

Technology

Boring tech.
By design.

Proven, battle-tested open source. No proprietary cloud dependencies. Runs on any server you control.

Java 25 Spring Boot 4.0 Spring Security Spring Data JPA PostgreSQL Flyway Migrations Thymeleaf Bootstrap 5 / Tabler.io Vanilla ES6+ JWT Auth OAuth2 / OIDC LDAP Integration JavaMail / IMAP OpenAPI 3 / Swagger SCIM 2.0 GIN Full-Text Index Materialized Views H2 (Dev)
Pricing

Pay what you scale.
Less as you grow.

Annual fee on your revenue, charged in marginal tranches like income tax — so there are no cliffs, and the rate drops as you scale. From €180/yr. Self-hostable. Unlimited everything, one organization, one installation. No per-seat nonsense, no hidden costs.

Your annual revenue
€
50k 1M 10M 100M 1B
Your annual fee
€1,500
per year · unlimited everything, one organization, one installation · 0.15% effective
Tier Revenue Annual Monthly
Micro €100k €180 €15
Starter €200k €360 €30
Growth €500k €900 €75
Business €1M €1,500 €125
Scale €5M €2,500 —
Scale+ €25M €5,500 —
Enterprise €100M €13,000 —
Group €500M €37,000 —
Global €1B €52,000 —
Every feature ships at every tier — unlimited everything, one organization, one installation. Trakr does not gate functionality behind price. Minimum €180 a year.
All prices excl. VAT € / $ billing available Self-hostable Unlimited users & projects
Self-Hostable · No Lock-In

Your data.
Your server.
Your terms.

Spring Boot + PostgreSQL. No cloud dependencies. Export everything, anytime. Import from JIRA on day one.

View Pricing Explore Features
Get in Touch

Let's talk
about Trakr.

Questions about pricing, features, or self-hosting? Drop us a line — we usually reply within a few hours.

Address
Schrieksesteenweg 40-42
2221 Heist-op-den-Berg, Belgium
Email
Use the contact form — we'll get back to you promptly.
Sending message…
Message sent — thank you!