Trakr's fee is a percentage of your turnover, tapered in marginal tranches from 0.18% down to 0.003%. Users, projects and tenants are unlimited. Rolling the tool out to another department never increases the bill.
No seat bands, no feature gates, no edition ladder to climb.
Annual figures, ex. VAT. The tranche schedule below produces every one of these numbers — nothing here is a negotiated exception.
Runs entirely in your browser. Nothing is sent anywhere, and there is no form in front of the answer.
Enter the consolidated turnover of the entity and subsidiaries that will use Trakr. Named users are optional — they only matter above €5M revenue, where the collar can take over.
Marginal tranches. Your first €500k of turnover is charged at 0.18% whether you are a five-person agency or a €1B group — and every slice above it costs less than the one below.
Above €5M revenue only: the fee is the lower of the schedule or €90 per named user per year. Below €5M it never applies.
Software, SaaS and agencies run at €150–250k of revenue per Trakr user. Manufacturing and engineering at €400–700k. Logistics, wholesale and trading at €1.5–4M. Energy reselling and commodities above €5M.
A €500M logistics group with 45 people owes €37,000 on the schedule and will walk out of the room. The collar prices them at €4,050 — the right number — and the deal still closes.
Nobody at €500k turnover has 200 employees. Pure revenue pricing works cleanly at the bottom of the market, so the collar is simply not offered there — one fewer clause to argue about, and one fewer way to game the model.
Above €5M it is a genuine ceiling, not a discount request. It is in the rate card, not in a negotiation.
Every capability below is in the Free tier and in the €52,000 tier. There is one build of Trakr.
SLA policies owned by project or organisation, per-priority targets, working calendars with holidays, pause conditions and breach actions that escalate priority, reassign to a backup and notify named accounts. Compliance reporting and a response-time heatmap on top.
The guest portal at /portal/{orgSlug} needs no login — passwordless email sign-in, a three-step submit flow, a ticket conversation thread and an FAQ link library. Service requests, incidents, problems and changes are all tickets carrying a request kind.
SCIM 2.0 with per-provider bearer tokens, filtering, PATCH and soft delete. Multiple identity providers configured per organisation, SSO group to role mapping, TOTP MFA, and a password policy with a HaveIBeenPwned breach check.
The tenant → organisation → project → ticket hierarchy is native, with domain mapping, superadmin context switching and per-organisation feature flags. Multi-tenancy is not an enterprise SKU here — it is the data model.
Inbound mailboxes over Microsoft 365 Graph, Gmail API, IMAP and Zoho, with reply-chain stripping, auto-response detection, message-id deduplication and three reply-matching modes. Outbound over SMTP, Outboundly, Microsoft 365, Google and Zoho.
AI runs against Anthropic and Gemini, or against fourteen self-hosted OpenAI-compatible runtimes including Ollama, LM Studio, vLLM and llama.cpp — so the AI features work on an air-gapped install with no data leaving the building.
Four deployment modes, cluster management with health checks, scheduled backups, software update over SFTP and a GraalVM native-image build. PostgreSQL is the only dependency.
Unlimited users, unlimited projects, unlimited tenants. Portal reporters, email requesters, read-only viewers and guests are free and uncapped — and that is in the contract, not in a footnote.
Jira Free is a genuine product. We are not going to pretend otherwise, and the €180–€900 tiers cannot be justified on price.
A €180 contract cannot carry a human. Self-serve signup, card payment, documentation-led onboarding, no calls and no customisation — one human-handled support ticket wipes out a year of Micro revenue. Human contact is gated behind the €1,500 Business tier, where the economics support it.
That is a deliberate design decision rather than an accident of staffing. Being clear about it now is better than discovering it at your first ticket.
The stock objection to revenue pricing is that nobody can quote without the customer's financials. In Europe that objection is wrong.
Turnover is not a secret you have to ask for. It is filed, published and searchable — the NBB Balanscentrale in Belgium, the KvK in the Netherlands, the Unternehmensregister in Germany, Companies House in the UK, and equivalents elsewhere. A VAT number resolves the legal entity through VIES; the national register supplies the filed turnover; the schedule above supplies the fee.
These belong on the pricing page rather than in a renewal argument eighteen months from now.
Revenue means the consolidated turnover of the Licensed Group per the most recently filed statutory annual accounts. Not projections, not management accounts, not a figure anyone has to estimate under pressure.
The Licensed Group is the contracting entity plus the subsidiaries granted access. It is explicitly not the ultimate parent — otherwise every subsidiary of a large group would pay on group turnover, which is both unfair and commercially fatal at the enterprise end.
Filed accounts where they are public, a signed officer certificate where they are not. There are no audit rights and no penalty clauses. Those two things poison renewals on a €20,000 contract and buy almost nothing in return.
The fee is recalculated at renewal, never mid-term, and it moves down as well as up. Bidirectionality is what makes the mechanism feel fair rather than extractive — a bad year lowers your bill.
Whatever your revenue does, the fee cannot rise by more than 25% at a renewal. That kills renewal shock and makes the line item budgetable. The rate card itself is locked for three years from signature.
Portal reporters, email requesters, read-only viewers and guests are explicitly free and uncapped, stated in the contract. Left unstated, procurement assumes they are metered and benchmarks the model against Zendesk.
Public-sector bodies and non-profits do not have turnover in the commercial sense. Annual budget or annual expenditure is substituted, and the same schedule applies to it.
An acquisition recalculates the fee at the next renewal, on the Licensed Group only, and subject to the same 25% cap. Buying a company does not trigger a mid-term invoice.
The fee rises with the customer's turnover whether or not anyone rolls out more seats. A reseller on a fixed margin therefore earns from growth automatically — seat pricing cannot deliver that.
Trakr contracts and bills. 15% of year-one net revenue, 5% recurring from year two while the partner stays engaged. No certification and no commitment required.
Below the €1,500 ACV threshold there is no partner compensation on a resold deal — €63 on a Micro contract is not worth a quoting cycle — but the referral link pays 15% on any self-serve signup a partner sources, so clearing out a customer's small subsidiaries still earns something.
The partner buys at a tier discount, bills the customer directly and owns first-line support. Margins run from 20% to 42%, set out in the table below.
Three rules matter more than the percentages: deal registration protects an additional 5–8% of margin for 90 days; renewal margin equals new-business margin, because cutting it is exactly why partners abandon accounts after year one; and the uplift share gives the partner half of the year-on-year increase in the customer's fee, on top of standard margin.
The revenue schedule is deliberately not applied to an MSP's clients — the MSP cannot collect that data any more easily than we can.
Wholesale is €500 per month for the platform plus €39 per tenant per month up to 20 users per tenant, tapering above that. The MSP sets its own retail price and keeps the entire spread.
When Trakr is embedded in a partner's own product, the revenue is contractually reportable and the growth is genuinely attributable — so a revenue share is the right instrument.
The greater of a €15,000 annual floor or 6–10% of the revenue of the embedding product line, with reporting and audit rights that are justifiable here in a way they never are with an end customer.
Because per-seat pricing taxes adoption. Every time you invite the operations team, the finance team or a contractor, a per-seat vendor sends a bigger invoice — so administrators ration licences and the tool never becomes the system of record.
Trakr's fee is a function of the revenue of the Licensed Group. Users, projects and tenants are unlimited and unmetered.
Nothing. Users, projects and tenants are unlimited at every tier including Free. The only figure that moves the fee is your turnover, and it is recalculated at renewal, never mid-term.
Above €5M revenue only, the fee is the lower of the rate-card schedule or €90 per named user per year. It exists for sectors where revenue per user is extreme — logistics, wholesale, trading, commodities — where the schedule would otherwise produce a number nobody would sign.
Below €5M it never applies, because no company at €500k turnover has 200 employees. The verification table above shows the schedule remains the binding number for every mainstream customer.
Consolidated turnover of the Licensed Group per the most recently filed statutory annual accounts. The Licensed Group is the contracting entity plus the subsidiaries granted access — not the ultimate parent. A subsidiary of a large group pays on its own turnover, not the group's.
No. Verification is filed accounts where they are public, and a signed officer certificate where they are not. There are no audit rights and no penalty clauses in the contract.
The true-up is bidirectional. It runs at renewal only, and it moves down as well as up.
A maximum of 25% year on year, regardless of how fast your revenue grows. The rate card itself is locked for three years from signature, so the tranche percentages cannot be changed underneath you.
No. Portal reporters, email requesters, read-only viewers and guests are explicitly free and uncapped, and that is written into the contract rather than left to interpretation.
Yes. Under €100k turnover Trakr is €0 with community support, and it is the same product — self-hosting, SLA, SCIM, multi-tenancy, helpdesk portal, email-to-ticket and AI included. There is no user ceiling and no feature gate.
Support response time, and nothing else. Community at Free, five business days at Micro and Starter, two at Growth, one at Business, 8×5 from €5M, a named contact from €25M, 24×5 from €100M, 24×7 from €500M and a technical account manager at €1B.
Annual accounts are public filings across most of the EU — the NBB Balanscentrale in Belgium, the KvK in the Netherlands, the Unternehmensregister in Germany, Companies House in the UK. A partner resolves the entity from a VAT number, reads the filed turnover and applies the schedule. No financial disclosure conversation is required.
The calculator on this page produces the same figure a salesperson would. If you want it in writing, or you would like the Atlassian line items costed against it, ask.